INTRODUCTION

This privacy policy sets out how we use and protect any information that you give to us when you visit this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

In regard to this website and its associated marketing activities we manage the customer data and are fully compliant with General Data Protection Regulations (GDPR).

Your privacy is of the highest importance to us, and we will never release your personal details to any third party without your express consent.

When you contact us or make a booking with us we collect relevent personal details specified below.

All such information is held on secure servers. Webeden complies fully with all applicable Data Protection and consumer Regulations, and will treat all your personal information as confidential.

We may change this policy from time to time by updating this page and will notify you accordingly. This policy is effective from 01/02/2018

WHAT WE COLLECT

We may collect the following information:

Full Name, Home Address, Contact Telephone Numbers, Email address, Customer/Member status.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

Internal record keeping.

To effectively deliver and improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.

We may use the information to customise the website according to your interests.

CUSTOMER CONTACT POLICY

We would like you to be the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS, phone and social media but only if you would like to receive our communications.

Don’t forget to visit us online, and via social media for other special offers.

Your privacy is very important to us which is why we make sure you’re always in control of what we do with your personal information.

This is our simple customer contact promise:

We will never pass your personal details to any third party other than our data processors WordPress, Google, Mailchimp and Jotform

We will only use your details to help personalise communications.

That means for example:

Details of new products, services and events

Special offers

Or simply, to get your feedback

We will make sure our contact with you is relevant based on the information you give us.

You can opt out at any time. All you need to do is unsubscribe from any mailings, but remember, if you do ‘opt out’ of receiving this information you could miss out on offers and news.

We’ll always comply with the Data Protection Act 1998 and GDPR.

Please do let us know if your details change so that we can continue to stay in touch.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

COOKIE POLICY

In order to be transparent with our visitors and to comply with the recent legislation we are providing you with details of how we use Cookies on this website. Please take a moment to familiarise yourself with our Cookies Policy and let us know if you have any questions.

WHAT ARE COOKIES AND WHY ARE THEY USED?

Cookies are small text files that are placed on your computer when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies were designed to remember things that an internet user has done on that website in the past, which can include putting products in their basket, logging in, or clicking on links. Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses.

This information about how customers use the website is used in many ways:

To find out what the website doesn’t do well and make improvements to it in future

To keep a record of the products you’ve put in your shopping basket for next time you visit

To make personalised product recommendations, based upon your previous times you’ve visited the website

To remember your preferences

Allow you to share pages with social networks like Facebook

Make sure advertising on other websites is relevant to you

And many other things too

WHAT THE NEW REGULATION SAYS ABOUT COOKIES

Within the new EU and UK ruling, there is a requirement to obtain consent for Cookies or similar technologies.

The rules in this area are designed to protect the privacy of internet users. They are intended to prevent information being stored on people’s computers, and used to recognise them, without their knowledge or agreement.

TYPES OF COOKIES

Session (or Transient) Cookies … Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent (or Permanent) Cookies … Persistent cookies that are stored on the user’s computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.

Third-party cookies … In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Other cookies (Google Analytics) … We use this to monitor site performance, sales and how the site is being used in order to constantly provide the best experience to our customers. The data being passed is anonymous. More information can be found at http://www.google.com/intl/en/policies/privacy/

Advertising on other websites … These cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on another site. We may utilise these cookies in the future.

Sharing with social networks … If you use the buttons that allow you to share products and content with your friends via social networks like twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

OPTING-OUT OF COOKIES

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org orwww.allaboutcookies.org.

If you have opted out of all cookies, then it may impact your ability to place an order on our website. You will, however, still be able to browse our website

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered.